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DEVELOPING PERFORMANCE METRICS – This course addresses the best practices for organizational presentation of performance metrics, and the basis for performance measurements and a six step process on how to develop performance measurements will be discussed. 
DECISION MAKING PROCESSES FOR THE RCF – This course will introduce a six step rational decision making process linking the concepts of rational decision making with the residential care facility industry.

EMPLOYEE PERFORMANCE EVALUATION: A MOTIVATION TOOL - Performance evaluations can be used effectively to recognize, reward, develop, redirect, and document the performance of people who work with you.  This course will address the best practices within these areas to create a motivating evaluation tool.  

ENHANCING EMPLOYEE PERFORMANCE - Today's highly effective teams have a broad ownership and participation in the team's tasks and how everyone works together to achieve them.  The focus of the course is on strategies to understand team development, team styles, and building a shared vision.  

INTRO TO RFP AND RFQ FUNDING – This course will introduce ideas on how an organization may prepare itself to successfully answer a request for proposal or request for qualifications.  Actual request are presented to demonstrate the connection between the proposer/funder and an organization’s capacities and resources.  

INTRO TO TRAUMA INFORMED CARE - At the most basic level, trauma informed care involves:  the provision of services and interventions that do no harm, that do not inflict further trauma on the individual or reactivate past traumatic experiences.  This course addresses the foundation of the concept “trauma informed care”, and its influence on the measure of performance mandate. 

CULTURAL COMPETENCY LGBT YOUTH  - This course meets the CCL requirements for recertification for Administrators and staff continuing education.  This course attempts to help caregivers understand the experiences and concerns of transgender and gender non-conforming youth, and explains how staff members can respond to these youths’ safety, programmatic, and health care needs in an informed and effective manner that meets facilities’ legal obligations, and provide respectful and supportive services to these youth. 

LEADERSHIP LEARNING, THEORY, & PRACTICE – Leadership is influence.  It is concerned mainly with how the leader affects followers.  Influence is the end result of leadership, without influence, leadership does not exist.  This course looks at various theories of leadership, such as process leadership, emergent leadership and trait leadership. 

MANAGING TODAY’S EMPLOYEES -  With the focus on management styles to efficiently reach goals, this course addresses organizational strategies regarding the planning, organizing, leading and controlling of resources. 

ORGANIZATIONAL SYSTEMS MANAGEMENT -   The course will introduce concepts towards understanding the value of organizational systems management.   The course will highlight the benefits of conducting a stakeholders analysis, network analysis, and the impact of socio-technical system within the organization.  

ORGANIZATIONS AS CULTURES - Organizational values express preferences for certain behaviors or certain outcomes. Understanding an   organization’s culture can give insight on why employees, or companies themselves do the things they do.  

POSITIVE BEHAVIOR SUPPORT – All behavior is communication.  By listening to what the behavior is saying, you can discover and better understand the reason for the behavior. How you respond to an individual can decrease the chances of a challenging behavior occurring.  This course introduces ideas and strategies towards effective communication.  

POST INCIDENT CRITICAL INCIDENT DEBRIEFING - Because we want to bring every person back into the group and establish safety and security after an incident, it is important to conduct a debriefing process with everyone involved.  This class addresses risk management, communication and conflict resolution techniques to establish balance back into the facility.    

PRINCIPLES OF MANAGEMENT - Management entails planning, organizing, leading and controlling resources to efficiently reach goals. Challenges of management include maintaining an organization’s structure, motivating employees, and maintaining positive outcomes.  To meet these challenges, managers must possess certain skills that enable them to fulfill specific roles.  

RECRUITING, INTERVIEWING AND SELECTION OF NEW EMPLOYEES – This course addresses the common challenges employers are faced with today, such as a high percentage of workforce turnover, a high number of retiring baby boomers, and the disappointingly low number of qualified incoming younger workers.  

RESTRUCTURING FOR SUCCESS - The concept of “restructuring” is introduced along with the benefits of restructuring.   The focus is to understand restructuring towards the support of short and long term  corporate strategies and goals, development and alignment of business objectives, and the activities that support corporate goals.

RISK MANAGEMENT - The best possible way to supervise the care of a client is through a risk management strategy.   First priority is to prevent injury or harm to individuals you care for and to protect them from abuse, neglect, and exploitation.  This course presents a means to develop a consistent and effective risk management process.   

ROLE MODELING & MENTORSHIP - Mentors provide perspectives on the challenges of everyday life. Trained and supported mentors offer the client a trusting consistent relationship with someone outside the walls of the residential program.  This course focus is on your organization’s philosophy regarding mentors, and ideas on how to create a successful program.

SEXUAL HARASSMENT IN THE WORK PLACE –  Title VII of the Civil Rights Act of 1964 addresses practices ranging from direct requests for sexual favors to workplace conditions that create a hostile environment for persons of either gender, including same sex harassment. This course looks at Federal and State law regarding the diverse areas of sexual harassment in today’s work environment.

SOCIAL AND ETHICAL RESPONSE -   This course addresses how we determine ethical rights and wrongs.  Your ethics whatever they may be will influence a wide range of organizational decisions and actions.   Although we may share like values, we are often faced with dilemma regarding the ethics of the organization and social responsibility. 

TEAM BUILDING AND CULTURAL AWARENES - When we understand concepts such as norms, value alignment, power distance, and uncertainty avoidance, we can better understand certain behaviors presented in the workplace and effectively manage them.     




Bloodborne Pathogens Preventing Disease and Transmission

Building Rapport and Communication

California Code of Regulations Title 22

Client Care

Client Rights

Communication Skills I & II

Cultural Competency LGBT Youth Awareness

Ethics and Social Responsibility

Incident Reporting

Medication Management

Neglect and Abuse Issues

Overview of Client Population

Positive Behavior Support Systems

Post Incident Restoring Balance

Principles of Crisis Communication

Principles of Risk Management

Prudent Parent Guidelines

Risk Management

Safe and Healthy Food Management

Signs and Symptoms of Illness or Injury

Team Building

Understanding Boundaries

Workplace Sexual Harassment